Bitdefender Internet Security 2014 Guia do Utilizador descarregar pdf (Página 168)

26.12. Bitdefender removal failed

If you want to remove your Bitdefender product and you notice that the process

hangs out or the system freezes, click Cancel to abort the action. If this does not

work, restart the system.

When removal fails, some Bitdefender registry keys and files may remain in your

system. Such remainders may prevent a new installation of Bitdefender. They may

also affect system performance and stability.

In order to completely remove Bitdefender from your system, follow these steps:

● In Windows XP:

1. Click Start, go to Control Panel and double-click Add / Remove programs.

2. Wait a few moments until the list of installed software is displayed.

3. Find Bitdefender and select Remove.

4. Click Remove and then FULL uninstall of Bitdefender.

5. You have the following options:

▶ Uninstall and stay protected - will completely remove Bitdefender.

Bitdefender 60-Second Virus Scanner will be installed on your system to

protect you against malware.

▶ Uninstall without the app - will completely remove Bitdefender.

Bitdefender 60-Second Virus Scanner will not be installed.

Select the desired option and click Next.

6. Wait for the uninstall process to complete and then reboot your system.

● In Windows Vista and Windows 7:

1. Click Start, go to Control Panel and double-click Programs and Features.

2. Wait a few moments until the installed software list is displayed.

3. Find Bitdefender and select Uninstall.

4. Click Remove and then FULL uninstall of Bitdefender.

5. You have the following options:

▶ Uninstall and stay protected - will completely remove Bitdefender.

Bitdefender 60-Second Virus Scanner will be installed on your system to

protect you against malware.

▶ Uninstall without the app - will completely remove Bitdefender.

Bitdefender 60-Second Virus Scanner will not be installed.

Select the desired option and click Next.

6. Wait for the uninstall process to complete and then reboot your system.

Solving common issues

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Bitdefender Internet Security 2014 Guia do Utilizador Página 168